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I. Introduction

BE HOTEL QUEZON CITY (“we,” “us,” “our”) respects your privacy and is committed to protecting the privacy, confidentiality, and security of the personal data you provide or we collect when you use our website (www.thebellevue.com), mobile application, and other online products and services (“Site”), contact guest services, or otherwise interact with us. We comply with the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations (IRR), and other applicable laws.

This Privacy Policy explains how we handle personal data and outlines the choices available regarding its use. It applies to all hotels, resorts, and properties managed or operated by BE HOTEL QUEZON CITY, its affiliates, and subsidiaries.

By making a reservation, joining programs, registering for events, or corresponding with us through our Site or other means, you consent to this Privacy Policy where required under applicable law.

What is Personal Data?

Personal data includes:

• Personal Information – Any information that can directly or reasonably identify an individual.
• Sensitive Personal Information – Information relating to race, marital status, age, religious beliefs, health, education, or government-issued identifiers.
• Privileged Information – Data protected by confidentiality, such as medical information obtained in a professional context.

II. Types of Personal Data We Collect

Information You Provide Directly:

• Full name, contact details, identification, birth date, nationality, residential address, passport/visa details, and guest preferences.
• Payment details (credit card, mobile payments).
• Membership and loyalty program information.
• Reviews, feedback, and opinions about services.
• Security footage and access records.
• Any other personal data you provide voluntarily.

Information We Collect Automatically:

• Log Information: Browser type, access times, IP addresses, and site activity.
• Device Information: Hardware model, operating system, unique device identifiers.
• Location Information: Data on your device’s location when using location-based services.
• Cookies and Tracking Technologies: Used to analyze website traffic and enhance user experience.

Information from Other Sources:

• Data from hotels, third-party services, and public records combined with existing information for service improvement.

III. How We Use Your Personal Data

We use your data for:

• Contract Performance: Processing reservations, managing hotel check-in/out, and fulfilling service requests.
• Legitimate Business Interests: Enhancing services, conducting market research, and ensuring safety.
• Legal Compliance: Meeting regulatory obligations and maintaining records.
• With Consent: Marketing and promotional communications.

Failure to provide required personal data may limit our ability to fulfill your requests.

IV. Disclosures of Your Personal Data

We may share personal data with:

• THE BELLEVUE HOTELS AND RESORTS affiliates.
• Hotel operators, service providers, and travel organizers.
• Payment processors, IT service providers, and consultants.
• Legal authorities when required by law.
• Business partners in mergers or acquisitions.
• Advisors (accountants, lawyers) and others where necessary.

V. Safekeeping of Personal Data

We implement security measures, including:

• Secure servers, firewalls, and encryption.
• Restricted access for authorized personnel only.
• Strict compliance with data security policies.

Your data may be transferred outside hotel premises only with appropriate safeguards.

VI. Direct Marketing

With your consent, we may send promotional content via email, SMS, or social media. You can opt-out by contacting us or using unsubscribe links.

VII. Retention of Personal Data

Data is retained for a maximum of two years (non-BIR) and ten years (BIR-related), subject to legal requirements.

VIII. Rights of Data Subjects

Under the Data Privacy Act of 2012, you have the right to:

• Be Informed – Know when and how your data is processed.
• Object – Refuse or withdraw consent for data collection.
• Access – Obtain a copy of your data and processing details.
• Correct – Rectify inaccurate or outdated data.
• Erasure – Request deletion or blocking of data.
• Damages – Seek compensation for data misuse.
• Data Portability – Transfer data electronically.
• File a Complaint – Report data privacy violations.

IX. Commitment to Data Security

We employ physical, technical, and organizational safeguards. Third-party service providers are required to maintain data confidentiality and comply with privacy laws.

X. Warranties and Disclaimers

We are not liable for damages resulting from electronic communication failures, including viruses, delays, or third-party interference.

XI. Children and Minors

We do not knowingly collect data from minors without parental consent, except as required by law.

XII. Third-Party Sites

Our Site may link to third-party websites. We are not responsible for their privacy policies.

XIII. Contact Us

For questions or data updates, contact our Data Protection Officer:

• Email: tbm_dpo@thebellevue.com
• Address: North Bridgeway, Filinvest City, Alabang, Muntinlupa City, Philippines 1781

XIV. Changes to the Privacy Policy

Updates to this policy will be posted on our Site. Continued use of our services indicates acceptance of any changes.

XV. Governing Law

This Privacy Policy is governed by Philippine law. Disputes will be resolved under the Data Privacy Act of 2012 and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). Arbitration will take place in Muntinlupa City.

Cookies Policy

This policy (“Cookies Policy”) is issued by BE HOTEL QUEZON CITY (referred to as “we,” “us,” “our”). This Cookies Policy applies to our use of cookies in connection with our website www.thebellevuebohol.com (“Site”).

By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.

If you do not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies, but this may affect the functionality of the Site.

I. WHAT IS A COOKIE?

After you enter the Site, the Site will make use of “cookies.” Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet-enabled devices e.g. your computer, smartphone, or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies but this may affect the functionality of the Site.

II. COOKIES USED ON THE SITE

We use cookies which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed while you use the Site.

Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These cookies help us identify you as a unique user (by storing a randomly generated number).

III. GOVERNING LAW

This Cookies Policy is governed by and shall be construed in accordance with the laws of the Philippines.

Any disputes arising in connection with this Cookies Policy and interpretation thereof shall be governeQd by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Cookies Policy, including any question regarding its existence, validity, or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (R.A. 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.

IV. CONTACT US

Should you have any other inquiries, feedback, concern, clarification, and/or complaints, you can always contact us and/or reach the Data Protection Officer (DPO) through the following contact details:

Dimhar H. Fuentes

DPO

B Hotel Quezon City

Scout Rallos St., Laging Handa, Quezon City, Metro Manila, Philippines 1103

Telephone: (+632) 8990 5000 | Fax: (+632) 8990 5000

dpo_bqc@thebhotelqc.com

In case any data subject considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint may be lodged with the local supervisory authority for data protection or before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph.

3rd Party Credit Card Settlement
Please contact the hotel directly at (632) 8771-8181 or email us at reservations@thebhotel.com  should you opt for 3rd party settlement for your room accommodation. 

Cancellation Policy
City properties
Notice of cancellation must be received no later than 48H (Philippine time) prior to guest’s arrival

The B Hotel, Quezon City

1. Notice of cancellation must be received no later than 72H (Philippine time) prior to guest’s arrival
2. No penalty for modification and cancellation made 7 days prior arrival
3. If cancelled 3 days before arrival, 1-night penalty will be charged 
4. For same day cancellation, full stay will be charged. Same applies for non-arrival on the actual date of check-in

Child Policy
Children 12 years old and below when sharing existing bedding with parents, stays free of charge. Breakfast not included.

Child policy on breakfast

Below 5 years old Free of charge

6 to 11 years old 50% OFF regular buffet breakfast price

12 years old and above Full rate for buffet breakfast fee

Outside food deliveries is NOT allowed

Debit Cards
Debit cards are not accepted as we will pre-authorize card provided prior to arrival to guarantee room reservation.

Early Check-In
Standard check-in time is at 3PM. To guarantee the room to be ready for early arrival, please pre-register night before check-in date.

Force Majeure
In cases of cancelled flights and ferries due to natural calamities, hotel will allow re-booking, within 3 months. Room/s will however be subject to availability and rate change

Government Issued Photo ID
Hotel will be requiring a valid government issued ID upon check-in. For guests not residing in the Philippines, actual passport must be presented.

Incidental Deposit
Upon check-in, you will be asked for an incidental deposit of PHP 2,000 per room per night which may either be in cash or credit card. Excess cash payment/deposit will be refunded if there will be no other charges incurred during your stay.

Late Check-Out
Standard check-out time is 12NN. For extension up to 6PM, 50% of the room rate will be charged. Full rate will be applied after 6PM.

Non-smoking Policy
Strictly non-smoking in all guest rooms per Executive Order No. 26.

Photo Shoot Policy
Additional charges will be applied for guest/s using hotel’s facilities for photo-shoot purposes. Kindly approach the Front Desk for details.

Drone Usage
For the safety and privacy of our guests, usage of drone and other similar kinetic remote-control devices for recreational use within the perimeter of the resort is prohibited. Special events such as weddings, conventions, media events, promotional videos, and the like will be subject to Management’s approval and must be pre-arranged at least 7 days before arrival.